SettingsProcess management
Acceptable quality limit
The acceptable quality limit (AQL) is the worst tolerable process average in percentage or ratio, that is still considered acceptable: that is, it is at an acceptable quality level.
The acceptable quality limit (AQL) is the worst tolerable process average in percentage or ratio, that is still considered acceptable: that is, it is at an acceptable quality level.
Agent-assisted Automation
Agent-assisted Automation is a type of call center technology that automates elements of 1 what the call center agent does with their desktop tools and/or 2 says to customers during the call.
Agent-assisted Automation is a type of call center technology that automates elements of 1 what the call center agent does with their desktop tools and/or 2 says to customers during the call.
Agent-assisted automation
Agent-assisted automation is a type of call center technology that automates elements of 1) what the call center agent does with their desktop tools and/or 2) says to customers during the call.
Agent-assisted automation is a type of call center technology that automates elements of 1) what the call center agent does with their desktop tools and/or 2) says to customers during the call.
Artifact-centric business process model
Artifact-centric Business Process Model represents an operational model of business processes in which the changes and evolutions of business data, or business entities, are considered as the m...
Artifact-centric Business Process Model represents an operational model of business processes in which the changes and evolutions of business data, or business entities, are considered as the m...
Bizagi
Bizagi is a software suite with two complementary products, a Process Modeler and a BPM Suite.
Bizagi is a software suite with two complementary products, a Process Modeler and a BPM Suite.
BPEL script
BPELscript is a language to specify BPEL processes.
BPELscript is a language to specify BPEL processes.
BPEL4People
BPEL4People is the WS-BPEL Extension for People as proposed in a joint white paper by IBM and SAP in July 2005.
BPEL4People is the WS-BPEL Extension for People as proposed in a joint white paper by IBM and SAP in July 2005.
Business process
A business process or business method is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer or customers.
A business process or business method is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer or customers.
Business process discovery
Business process discovery (BPD) related to process mining is a set of techniques that automatically construct a representation of an organization’s current business processes and its major proc...
Business process discovery (BPD) related to process mining is a set of techniques that automatically construct a representation of an organization’s current business processes and its major proc...
Business Process Execution Language
Business Process Execution Language, short for Web Services Business Process Execution Language is an OASIS standard executable language for specifying actions within business processes with...
Business Process Execution Language, short for Web Services Business Process Execution Language is an OASIS standard executable language for specifying actions within business processes with...
Business process improvement
Business Process Improvement is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results.
Business Process Improvement is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results.
Business process interoperability
Business process interoperability (BPI) is a property referring to the ability of diverse business processes to work together, to so called "inter-operate".
Business process interoperability (BPI) is a property referring to the ability of diverse business processes to work together, to so called "inter-operate".
Business process management
Business process management is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients.
Business process management is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients.
Business Process Model and Notation
Business Process Model and Notation (BPMN) is a graphical representation for specifying business processes in a business process model.
Business Process Model and Notation (BPMN) is a graphical representation for specifying business processes in a business process model.
Business process model and notation
Business process model and notation is a graphical representation for specifying business processes in a business process model.
Business process model and notation is a graphical representation for specifying business processes in a business process model.
Business process modeling
Business Process Modeling (BPM) in systems engineering is the activity of representing processes of an enterprise, so that the current process may be analyzed and improved.
Business Process Modeling (BPM) in systems engineering is the activity of representing processes of an enterprise, so that the current process may be analyzed and improved.
Business Process Modeling Notation
Business Process Modeling Notation (BPMN) is a graphical representation for specifying business processes in a business process model.
Business Process Modeling Notation (BPMN) is a graphical representation for specifying business processes in a business process model.
Business Process Network
Business process networks (BPN), also referred to as business service networks or business process hubs, enable the efficient execution of multi-enterprise operational processe...
Business process networks (BPN), also referred to as business service networks or business process hubs, enable the efficient execution of multi-enterprise operational processe...
Business process orientation
The concept of business process orientation (BPO) is based upon the work of Deming (Walton, 1996), Porter (1985), Davenport and Short (1990), Hammer (1993, 1996 and 1999), Grover et al.
The concept of business process orientation (BPO) is based upon the work of Deming (Walton, 1996), Porter (1985), Davenport and Short (1990), Hammer (1993, 1996 and 1999), Grover et al.
Business process reengineering
Business process re-engineering is the analysis and design of workflows and processes within an organization.
Business process re-engineering is the analysis and design of workflows and processes within an organization.
Business triage
Business Triage is a decision making system that provides a framework for business decision making, outcome goal prioritization, and resource allocation in many business environments.
Business Triage is a decision making system that provides a framework for business decision making, outcome goal prioritization, and resource allocation in many business environments.
Chemical process modeling
Chemical process modeling is a computer modeling technique used in chemical engineering process design.
Chemical process modeling is a computer modeling technique used in chemical engineering process design.
CIFMS
The implementation of a CIFMS (Continuous Improvement and Focused Monitoring System) offers companies "quick wins" benefits, which enable them to produce high quality products with shorter lead-time.
The implementation of a CIFMS (Continuous Improvement and Focused Monitoring System) offers companies "quick wins" benefits, which enable them to produce high quality products with shorter lead-time.
Concept of operations
A Concept of Operations (abbreviated CONOPS, CONOPs, or ConOps) is a document describing the characteristics of a proposed system from the viewpoint of an individual who will u...
A Concept of Operations (abbreviated CONOPS, CONOPs, or ConOps) is a document describing the characteristics of a proposed system from the viewpoint of an individual who will u...
Conformance checking
Conformance checking is a process mining technique that takes an existing process model and compares it with an event log of the same process.
Conformance checking is a process mining technique that takes an existing process model and compares it with an event log of the same process.
Control limits
Control limits, also known as natural process limits, are horizontal lines drawn on a statistical process control chart, usually at a distance of ±3 standard deviations of the plotted stat...
Control limits, also known as natural process limits, are horizontal lines drawn on a statistical process control chart, usually at a distance of ±3 standard deviations of the plotted stat...
Critical to quality
Critical to Quality is an attribute of a part, assembly, sub-assembly, product, or process that is literally critical to quality or more precisely, has a direct and significant impact on its...
Critical to Quality is an attribute of a part, assembly, sub-assembly, product, or process that is literally critical to quality or more precisely, has a direct and significant impact on its...
CTQ tree
A CTQ tree (Critical to Quality tree) is used to decompose broad customer requirements into more easily quantified requirements.
A CTQ tree (Critical to Quality tree) is used to decompose broad customer requirements into more easily quantified requirements.
Defects per million opportunities
In process improvement efforts, defects per million opportunities or DPMO is a measure of process performance.
In process improvement efforts, defects per million opportunities or DPMO is a measure of process performance.
Demand Flow Technology
Demand Flow Technology (DFT) is a strategy to define and deploy business processes in a flow, driven in response to customer demand.
Demand Flow Technology (DFT) is a strategy to define and deploy business processes in a flow, driven in response to customer demand.
Demand flow technology
Demand flow technology (DFT) is a strategy to define and deploy business processes in a flow, driven in response to customer demand.
Demand flow technology (DFT) is a strategy to define and deploy business processes in a flow, driven in response to customer demand.
Digital Taylorism
Digital Taylorism refers to processes of standardisation, routinization and de-skilling of jobs propelled by to technological advancements.
Digital Taylorism refers to processes of standardisation, routinization and de-skilling of jobs propelled by to technological advancements.
Dynamic business process management
Dynamic business process management (dynamic BPM) is a solution which enables enterprises to react to the ever-changing conditions of operation (both interior and/or exterior) and cater to t...
Dynamic business process management (dynamic BPM) is a solution which enables enterprises to react to the ever-changing conditions of operation (both interior and/or exterior) and cater to t...
Dynamic simulation
Dynamic simulation is the use of a computer program to model the time varying behavior of a system.
Dynamic simulation is the use of a computer program to model the time varying behavior of a system.
First pass yield
First pass yield First pass yield, also known as throughput yield First pass yield, is defined as the number of units coming out of a process divided by the number of units going into that...
First pass yield First pass yield, also known as throughput yield First pass yield, is defined as the number of units coming out of a process divided by the number of units going into that...
Flow Description Markup Language
FDML (Flow Description Markup Language) is a now obsolete XML language from IBM used for making executable business process models for WebSphere Application Server (WAS).
FDML (Flow Description Markup Language) is a now obsolete XML language from IBM used for making executable business process models for WebSphere Application Server (WAS).
Fraud deterrence
Fraud deterrence has gained public recognition and spotlight since the 2002 inception of the Sarbanes-Oxley Act.
Fraud deterrence has gained public recognition and spotlight since the 2002 inception of the Sarbanes-Oxley Act.
Hazard Analysis and Critical Control Points
Hazard Analysis Critical Control Point or HACCP is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical, chemical, and biological hazards as a means ...
Hazard Analysis Critical Control Point or HACCP is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical, chemical, and biological hazards as a means ...
Hazard analysis and critical control points
Hazard analysis and critical control points, or HACCP, is a systematic preventive approach to food safety and pharmaceutical safety that identifies physical, chemical, and biological hazar...
Hazard analysis and critical control points, or HACCP, is a systematic preventive approach to food safety and pharmaceutical safety that identifies physical, chemical, and biological hazar...
IBM BlueWorks Live
IBM Blueworks Live is cloud-based business process modeller, belonging under the set of IBM SmartCloud applications.
IBM Blueworks Live is cloud-based business process modeller, belonging under the set of IBM SmartCloud applications.
Ideal tasks
Ideal tasks arise during task analysis.
Ideal tasks arise during task analysis.
Information technology operations
Information technology operations, or IT operations, are the superset of all processes and services that are both provisioned by an IT staff to their internal or external clients and used ...
Information technology operations, or IT operations, are the superset of all processes and services that are both provisioned by an IT staff to their internal or external clients and used ...
Integrated business planning
Integrated business planning refers to the technologies, applications and processes of connecting the planning function across the enterprise to improve organizational alignment and financial pe...
Integrated business planning refers to the technologies, applications and processes of connecting the planning function across the enterprise to improve organizational alignment and financial pe...
Lean Integration
Lean Integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice.
Lean Integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice.
Lean integration
Lean integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice.
Lean integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice.
Lean manufacturing
Lean manufacturing, lean enterprise, or lean production, often simply, "Lean," is a production practice that considers the expenditure of resources for any goal other than the ...
Lean manufacturing, lean enterprise, or lean production, often simply, "Lean," is a production practice that considers the expenditure of resources for any goal other than the ...
P and R measures
P and R measures are the statistics used to evaluate the efficiency and effectiveness of business processes, particularly automated business processes.
P and R measures are the statistics used to evaluate the efficiency and effectiveness of business processes, particularly automated business processes.
Planning horizon
The planning horizon is the amount of time an organization will look into the future when preparing a strategic plan.
The planning horizon is the amount of time an organization will look into the future when preparing a strategic plan.
PNMsoft
PNMsoft is a software company which develops, markets, and supports BPM (Business Process Management) software and vertical frameworks.
PNMsoft is a software company which develops, markets, and supports BPM (Business Process Management) software and vertical frameworks.
President’s Quality Award
The Presidential Award for Management Excellence—the President’s Quality Award (PQA)—is the highest award given to Executive Branch agencies for management excellence.
The Presidential Award for Management Excellence—the President’s Quality Award (PQA)—is the highest award given to Executive Branch agencies for management excellence.
Process (engineering)
In engineering a process is a set of interrelated tasks that, together, transform inputs into outputs.
In engineering a process is a set of interrelated tasks that, together, transform inputs into outputs.
Process capability
A process is a unique combination of tools, materials, methods, and people engaged in producing a measurable output; for example a manufacturing line for machine parts.
A process is a unique combination of tools, materials, methods, and people engaged in producing a measurable output; for example a manufacturing line for machine parts.
Process capability index
In process improvement efforts, the process capability index or process capability ratio is a statistical measure of process capability: The ability of a process to produce output within s...
In process improvement efforts, the process capability index or process capability ratio is a statistical measure of process capability: The ability of a process to produce output within s...
Process consultant
In organization development, a process consultant is a specialized type of consultant who acts as a facilitator to help groups deal with issues involving the process in a meeting, rather than th...
In organization development, a process consultant is a specialized type of consultant who acts as a facilitator to help groups deal with issues involving the process in a meeting, rather than th...
Process design (chemical engineering)
Process design is the design of processes for desired physical and/or chemical transformation of materials.
Process design is the design of processes for desired physical and/or chemical transformation of materials.
Process engineering
Process engineering (also called process systems engineering) focuses on the design, operation, control, and optimization of chemical, physical, and biological processes through the aid of...
Process engineering (also called process systems engineering) focuses on the design, operation, control, and optimization of chemical, physical, and biological processes through the aid of...
Process flowsheeting
Process flowsheeting is the use of computer aids to perform steady-state heat and mass balancing, sizing and costing calculations for a chemical process.
Process flowsheeting is the use of computer aids to perform steady-state heat and mass balancing, sizing and costing calculations for a chemical process.
Process improvement
In organizational development, process improvement is a series of actions taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new...
In organizational development, process improvement is a series of actions taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new...
Process lifecycle
Process Lifecycle is a manner of looking at processes, in the context of their initial, maturing and final stages of evolution and growth.
Process Lifecycle is a manner of looking at processes, in the context of their initial, maturing and final stages of evolution and growth.
Process management
Process management is the ensemble of activities of planning and monitoring the performance of a process.
Process management is the ensemble of activities of planning and monitoring the performance of a process.
Process merging
Process merging is a technique that brings together several existing process models and creates a new process model.
Process merging is a technique that brings together several existing process models and creates a new process model.
Process mining
Process mining is a process management technique that allows for the analysis of business processes based on event logs.
Process mining is a process management technique that allows for the analysis of business processes based on event logs.
Process optimization
Process optimization is the discipline of adjusting a process so as to optimize some specified set of parameters without violating some constraint.
Process optimization is the discipline of adjusting a process so as to optimize some specified set of parameters without violating some constraint.
Process performance index
In process improvement efforts, the process performance index is an estimate of the process capability of a process during its initial set-up, before it has been brought into a state of stat...
In process improvement efforts, the process performance index is an estimate of the process capability of a process during its initial set-up, before it has been brought into a state of stat...
Process specification
Process specification is a generic term for the specification of a process.
Process specification is a generic term for the specification of a process.
Process-based management
Process-based management is a management approach that governs the mindset and actions in an organization.
Process-based management is a management approach that governs the mindset and actions in an organization.
Process-centered design
Process-centered design (PCD) is a design methodology, which proposes a business centric approach for designing user interfaces.
Process-centered design (PCD) is a design methodology, which proposes a business centric approach for designing user interfaces.
ProcessEdge
ProcessEdge™ ProcessEdge Enterprise Suite is a Business Process Modeling tool developed by Intelligent Systems Technology, Inc. ProcessEdge is compatible with Visio® and Microsoft Project®.
ProcessEdge™ ProcessEdge Enterprise Suite is a Business Process Modeling tool developed by Intelligent Systems Technology, Inc. ProcessEdge is compatible with Visio® and Microsoft Project®.
Quality management framework
Quality management framework or QMF is a tool to aid in the successful delivery of products and services across the enterprise.
Quality management framework or QMF is a tool to aid in the successful delivery of products and services across the enterprise.
Quality Management Framework (QMF)
Quality Management Framework or QMF is a tool to aid in the successful delivery of products and services across the enterprise.
Quality Management Framework or QMF is a tool to aid in the successful delivery of products and services across the enterprise.
Real time enterprise
Real time enterprise (commonly abbreviated to RTE) is a concept in business systems design focused on ensuring organisational responsiveness that was popularised in the first decade of the...
Real time enterprise (commonly abbreviated to RTE) is a concept in business systems design focused on ensuring organisational responsiveness that was popularised in the first decade of the...
Sales process engineering
Sales process engineering has been described as “the systematic application of scientific and mathematical principles to achieve the practical goals of a particular sales process".
Sales process engineering has been described as “the systematic application of scientific and mathematical principles to achieve the practical goals of a particular sales process".
Schedule (resource)
The process of creating a schedule is called scheduling.
The process of creating a schedule is called scheduling.
Schedule (workplace)
A schedule, often called a rota, is a list of employees who are working on any given day, week, or month in a workplace.
A schedule, often called a rota, is a list of employees who are working on any given day, week, or month in a workplace.
Scientific management
Scientific management, also called Taylorism, was a theory of management that analyzed and synthesized workflows.
Scientific management, also called Taylorism, was a theory of management that analyzed and synthesized workflows.
Sensitivity analysis
Sensitivity analysis (SA) is the study of how the variation (uncertainty) in the output of a mathematical model can be apportioned, qualitatively or quantitatively, to different sources of varia...
Sensitivity analysis (SA) is the study of how the variation (uncertainty) in the output of a mathematical model can be apportioned, qualitatively or quantitatively, to different sources of varia...
Six Sigma for ROI
Six Sigma for ROI (SSROI) is a practice for increasing ROI through Six Sigma by applying Six Sigma best practices.
Six Sigma for ROI (SSROI) is a practice for increasing ROI through Six Sigma by applying Six Sigma best practices.
Statistical process control
Statistical process control is a method of quality control which uses statistical methods.
Statistical process control is a method of quality control which uses statistical methods.
Stock clearance
Stock clearance is an activity by a company where ownership of products and materials move on to another legal entity.
Stock clearance is an activity by a company where ownership of products and materials move on to another legal entity.
Subject-oriented business process management
Subject-oriented business process management is a communication based view on actors, which compose a business process orchestration or choreography.
Subject-oriented business process management is a communication based view on actors, which compose a business process orchestration or choreography.
Tampering (quality control)
Tampering in the context of a controlled process is when adjustments to the process are made based on outcomes which are within the expected range of variability.
Tampering in the context of a controlled process is when adjustments to the process are made based on outcomes which are within the expected range of variability.
Theory of Constraints
The title Theory of Constraints adopts the common idiom "A chain is no stronger than its weakest link" as a new management paradigm.
The title Theory of Constraints adopts the common idiom "A chain is no stronger than its weakest link" as a new management paradigm.
Theory of constraints
The theory of constraints (TOC) adopts the common idiom "A chain is no stronger than its weakest link" as a new management paradigm.
The theory of constraints (TOC) adopts the common idiom "A chain is no stronger than its weakest link" as a new management paradigm.
Throughput (business)
In the business management Theory of Constraints, throughput is the rate at which a system achieves its goal.
In the business management Theory of Constraints, throughput is the rate at which a system achieves its goal.
Throughput accounting
Throughput Accounting is a principle-based and comprehensive management accounting approach that provides managers with decision support information for enterprise profitability improvement.
Throughput Accounting is a principle-based and comprehensive management accounting approach that provides managers with decision support information for enterprise profitability improvement.
Total Improvement Management (TIM)
Total Improvement Management is the result of combining together Total Quality Management, Total Cost Management, Total Technology Management, Total Resource Management, and Total Productivity M...
Total Improvement Management is the result of combining together Total Quality Management, Total Cost Management, Total Technology Management, Total Resource Management, and Total Productivity M...
Total quality management
Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes.
Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes.
UN/CEFACT
The United Nations Centre for Trade Facilitation and Electronic Business, (UN/CEFACT) has a mission to improve the ability of business, trade and administrative organizations, from develop...
The United Nations Centre for Trade Facilitation and Electronic Business, (UN/CEFACT) has a mission to improve the ability of business, trade and administrative organizations, from develop...
Value chain
The value chain, is a concept from business management that was first described and popularized by Michael Porter in his 1985 best-seller, Competitive Advantage: Creating and Sustaining Superi...
The value chain, is a concept from business management that was first described and popularized by Michael Porter in his 1985 best-seller, Competitive Advantage: Creating and Sustaining Superi...
Value grid
The value grid model was proposed by Pil and Holweg as a means to show that the way firms compete has shifted away from the linear value chain way management theory has traditionally thought abo...
The value grid model was proposed by Pil and Holweg as a means to show that the way firms compete has shifted away from the linear value chain way management theory has traditionally thought abo...
Value stream mapping
Value stream mapping is a lean manufacturing technique used to analyze the flow of materials and information currently required to bring a product or service to a consumer.
Value stream mapping is a lean manufacturing technique used to analyze the flow of materials and information currently required to bring a product or service to a consumer.
White Space (management)
In process management, the White Space as described by Geary A. Rummler and Alan P. Brache in 1991, is the area between the boxes in an organization chart or the area between the different funct...
In process management, the White Space as described by Geary A. Rummler and Alan P. Brache in 1991, is the area between the boxes in an organization chart or the area between the different funct...
WS-CDL
The Web Services Choreography Description Language (WS-CDL) is a W3C candidate recommendation.
The Web Services Choreography Description Language (WS-CDL) is a W3C candidate recommendation.