SettingsQuality
5 Whys
The 5 Whys is a questions-asking method used to explore the cause/effect relationships underlying a particular problem, with the goal of determining a root cause of a defect or problem.
The 5 Whys is a questions-asking method used to explore the cause/effect relationships underlying a particular problem, with the goal of determining a root cause of a defect or problem.
Accelerated aging
Accelerated aging is testing that uses aggravated conditions of heat, oxygen, sunlight, vibration, etc.
Accelerated aging is testing that uses aggravated conditions of heat, oxygen, sunlight, vibration, etc.
Acceptable quality limit
The acceptable quality limit (AQL) is the worst tolerable process average in percentage or ratio, that is still considered acceptable: that is, it is at an acceptable quality level.
The acceptable quality limit (AQL) is the worst tolerable process average in percentage or ratio, that is still considered acceptable: that is, it is at an acceptable quality level.
Advanced Product Quality Planning
Advanced Product Quality Planning is a framework of procedures and techniques used to develop products in industry, particularly the automotive industry.
Advanced Product Quality Planning is a framework of procedures and techniques used to develop products in industry, particularly the automotive industry.
Advanced product quality planning
Advanced product quality planning is a framework of procedures and techniques used to develop products in industry, particularly the automotive industry.
Advanced product quality planning is a framework of procedures and techniques used to develop products in industry, particularly the automotive industry.
Agent-assisted Automation
Agent-assisted Automation is a type of call center technology that automates elements of 1 what the call center agent does with their desktop tools and/or 2 says to customers during the call.
Agent-assisted Automation is a type of call center technology that automates elements of 1 what the call center agent does with their desktop tools and/or 2 says to customers during the call.
Agent-assisted automation
Agent-assisted automation is a type of call center technology that automates elements of 1) what the call center agent does with their desktop tools and/or 2) says to customers during the call.
Agent-assisted automation is a type of call center technology that automates elements of 1) what the call center agent does with their desktop tools and/or 2) says to customers during the call.
American Society for Quality
American Society for Quality (ASQ), formerly known as American Society for Quality Control (ASQC), is a knowledge-based global community of quality control experts, with nearly 85,000 memb...
American Society for Quality (ASQ), formerly known as American Society for Quality Control (ASQC), is a knowledge-based global community of quality control experts, with nearly 85,000 memb...
Analytic and enumerative statistical studies
Analytic and enumerative statistical studies are two types of scientific studies: In any statistical study the ultimate aim is to provide a rational basis for action.
Analytic and enumerative statistical studies are two types of scientific studies: In any statistical study the ultimate aim is to provide a rational basis for action.
ART (Acoustic Resonance Technology)
Acoustic Resonance Technology is an acoustic inspection technology developed by Det Norske Veritas over the past 20 years.
Acoustic Resonance Technology is an acoustic inspection technology developed by Det Norske Veritas over the past 20 years.
AS9000
AS9000, Aerospace Basic Quality System Standard, was developed by a group of US aerospace prime contractors, including Allied-Signal.
AS9000, Aerospace Basic Quality System Standard, was developed by a group of US aerospace prime contractors, including Allied-Signal.
AS9100
AS9100 is a widely adopted and standardized quality management system for the aerospace industry.
AS9100 is a widely adopted and standardized quality management system for the aerospace industry.
Axiomatic design
Axiomatic design is a systems design methodology using matrix methods to systematically analyze the transformation of customer needs into functional requirements, design parameters, and process ...
Axiomatic design is a systems design methodology using matrix methods to systematically analyze the transformation of customer needs into functional requirements, design parameters, and process ...
Axiomatic product development lifecycle
The Axiomatic Product Development Lifecycle (APDL) in systems engineering is a model developed by Bulent Gumus in 2005.
The Axiomatic Product Development Lifecycle (APDL) in systems engineering is a model developed by Bulent Gumus in 2005.
Blue Flag beach
The Blue Flag is a certification by the Foundation for Environmental Education that a beach or marina meets its stringent standards.
The Blue Flag is a certification by the Foundation for Environmental Education that a beach or marina meets its stringent standards.
Capability Maturity Model Integration
Capability Maturity Model Integration is a process improvement approach whose goal is to help organizations improve their performance.
Capability Maturity Model Integration is a process improvement approach whose goal is to help organizations improve their performance.
CIFMS
The implementation of a CIFMS (Continuous Improvement and Focused Monitoring System) offers companies "quick wins" benefits, which enable them to produce high quality products with shorter lead-time.
The implementation of a CIFMS (Continuous Improvement and Focused Monitoring System) offers companies "quick wins" benefits, which enable them to produce high quality products with shorter lead-time.
Cleaning validation
Cleaning validation for is the methodology used to assure that a cleaning process removes residues of the active pharmaceutical ingredients of the product manufactured in a piece of equipment, t...
Cleaning validation for is the methodology used to assure that a cleaning process removes residues of the active pharmaceutical ingredients of the product manufactured in a piece of equipment, t...
Common-cause and special-cause
Common- and special-causes are the two distinct origins of variation in a process, as defined in the statistical thinking and methods of Walter A. Shewhart and W. Edwards Deming.
Common- and special-causes are the two distinct origins of variation in a process, as defined in the statistical thinking and methods of Walter A. Shewhart and W. Edwards Deming.
Control chart
Control charts, also known as Shewhart charts or process-behaviour charts, in statistical process control are tools used to determine whether a manufacturing or business process is i...
Control charts, also known as Shewhart charts or process-behaviour charts, in statistical process control are tools used to determine whether a manufacturing or business process is i...
Control limits
Control limits, also known as natural process limits, are horizontal lines drawn on a statistical process control chart, usually at a distance of ±3 standard deviations of the plotted stat...
Control limits, also known as natural process limits, are horizontal lines drawn on a statistical process control chart, usually at a distance of ±3 standard deviations of the plotted stat...
Corrective action
A corrective action is a change implemented to address a weakness identified in a management system.
A corrective action is a change implemented to address a weakness identified in a management system.
Corrective and preventive action
Corrective action and preventive action (CAPA, also called corrective action / preventive action) are changes taken to address a weakness identified in a management system.
Corrective action and preventive action (CAPA, also called corrective action / preventive action) are changes taken to address a weakness identified in a management system.
Critical to quality
Critical to Quality is an attribute of a part, assembly, sub-assembly, product, or process that is literally critical to quality or more precisely, has a direct and significant impact on its...
Critical to Quality is an attribute of a part, assembly, sub-assembly, product, or process that is literally critical to quality or more precisely, has a direct and significant impact on its...
CTQ tree
A CTQ tree (Critical to Quality tree) is used to decompose broad customer requirements into more easily quantified requirements.
A CTQ tree (Critical to Quality tree) is used to decompose broad customer requirements into more easily quantified requirements.
Customer Service Excellence
The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations and an independent validation of achievement.
The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations and an independent validation of achievement.
Deming Prize
The Deming prize, established in December 1950 in honor of W. Edwards Deming, was originally designed to reward Japanese companies for major advances in quality improvement.
The Deming prize, established in December 1950 in honor of W. Edwards Deming, was originally designed to reward Japanese companies for major advances in quality improvement.
Dependability
Dependability is a value showing the reliability of a person to others because of his/her integrity, truthfulness, and trustfulness, traits that can encourage someone to depend on him/her.
Dependability is a value showing the reliability of a person to others because of his/her integrity, truthfulness, and trustfulness, traits that can encourage someone to depend on him/her.
Design for Six Sigma
Design for Six Sigma (DFSS) is a separate and emerging business-process management methodology related to traditional Six Sigma.
Design for Six Sigma (DFSS) is a separate and emerging business-process management methodology related to traditional Six Sigma.
Design of experiments
In general usage, design of experiments or experimental design is the design of any information-gathering exercises where variation is present, whether under the full control of the experi...
In general usage, design of experiments or experimental design is the design of any information-gathering exercises where variation is present, whether under the full control of the experi...
Diamond clarity
Diamond clarity is a quality of diamonds relating to the existence and visual appearance of internal characteristics of a diamond called inclusions, and surface defects called blemishes.
Diamond clarity is a quality of diamonds relating to the existence and visual appearance of internal characteristics of a diamond called inclusions, and surface defects called blemishes.
EFQM Excellence Award
The EFQM Excellence Award was created by the organisation EFQM.
The EFQM Excellence Award was created by the organisation EFQM.
EFQM Excellence Model
The EFQM Excellence Model is a non-prescriptive framework for organisational management systems, promoted by EFQM(formerly known as the European Foundation for Quality Management) and desi...
The EFQM Excellence Model is a non-prescriptive framework for organisational management systems, promoted by EFQM(formerly known as the European Foundation for Quality Management) and desi...
Eight Disciplines Problem Solving
Eight Disciplines Problem Solving is a method used to approach and to resolve problems, typically employed by quality engineers or other professionals.
Eight Disciplines Problem Solving is a method used to approach and to resolve problems, typically employed by quality engineers or other professionals.
European Practice Assessment
The European Practice Assessment is a pan-European development for quality management in primary health care.
The European Practice Assessment is a pan-European development for quality management in primary health care.
Event tree
Fault tree analysis (FTA) is a failure analysis in which an undesired state of a system is analyzed using boolean logic to combine a series of lower-level events.
Fault tree analysis (FTA) is a failure analysis in which an undesired state of a system is analyzed using boolean logic to combine a series of lower-level events.
Factorial experiment
In statistics, a full factorial experiment is an experiment whose design consists of two or more factors, each with discrete possible values or "levels", and whose experimental units take on all...
In statistics, a full factorial experiment is an experiment whose design consists of two or more factors, each with discrete possible values or "levels", and whose experimental units take on all...
Fagan inspection
Fagan inspection refers to a structured process of trying to find defects in development documents such as programming code, specifications, designs and others during various phases of the softw...
Fagan inspection refers to a structured process of trying to find defects in development documents such as programming code, specifications, designs and others during various phases of the softw...
Fault tree analysis
Fault tree analysis (FTA) is a top down, deductive failure analysis in which an undesired state of a system is analyzed using boolean logic to combine a series of lower-level events.
Fault tree analysis (FTA) is a top down, deductive failure analysis in which an undesired state of a system is analyzed using boolean logic to combine a series of lower-level events.
Fix it twice
Fix it twice or fix it two ways is a management term coined by Joel Spolsky, who coined the term for a process improvement method.
Fix it twice or fix it two ways is a management term coined by Joel Spolsky, who coined the term for a process improvement method.
Fixtureless in-circuit test
Fixtureless in-circuit test (FICT) is a cost-effective alternative to a "bed of nails" tester for in-circuit testing of low to medium volumes of printed circuit board assemblies.
Fixtureless in-circuit test (FICT) is a cost-effective alternative to a "bed of nails" tester for in-circuit testing of low to medium volumes of printed circuit board assemblies.
Flemish Quality Management Center
The Flemish Quality Management Center (Dutch: Vlaams Centrum voor Kwaliteitszorg) (VCK) is a Flemish non-profit organization, which was founded on 28 September 1985.
The Flemish Quality Management Center (Dutch: Vlaams Centrum voor Kwaliteitszorg) (VCK) is a Flemish non-profit organization, which was founded on 28 September 1985.
Food safety
Food safety is a scientific discipline describing handling, preparation, and storage of food in ways that prevent foodborne illness.
Food safety is a scientific discipline describing handling, preparation, and storage of food in ways that prevent foodborne illness.
Four phase model
Maturity of Organizations and Business Excellence - The Four-Phase Model The Four-Phase Model is a model for managers and management consultants developed by Prof.dr.ing.
Maturity of Organizations and Business Excellence - The Four-Phase Model The Four-Phase Model is a model for managers and management consultants developed by Prof.dr.ing.
Fractional factorial design
In statistics, fractional factorial designs are experimental designs consisting of a carefully chosen subset of the experimental runs of a full factorial design.
In statistics, fractional factorial designs are experimental designs consisting of a carefully chosen subset of the experimental runs of a full factorial design.
Gemba
Genba is a Japanese term meaning "the real place."
Genba is a Japanese term meaning "the real place."
Gembutsu
Genbutsu is a Japanese word meaning “real thing” and it is a component of the Three Reals as related to lean manufacturing (or Toyota Production System).
Genbutsu is a Japanese word meaning “real thing” and it is a component of the Three Reals as related to lean manufacturing (or Toyota Production System).
Genichi Taguchi
Genichi Taguchi is an engineer and statistician.
Genichi Taguchi is an engineer and statistician.
Gershon Review
The Gershon Efficiency Review was a review of efficiency in the UK public sector conducted in 2004-5 by Sir Peter Gershon.
The Gershon Efficiency Review was a review of efficiency in the UK public sector conducted in 2004-5 by Sir Peter Gershon.
Good distribution practice
Good Distribution Practice (GDP) deals with the guidelines for the proper distribution of medicinal products for human use.
Good Distribution Practice (GDP) deals with the guidelines for the proper distribution of medicinal products for human use.
Good engineering practice
"Good engineering practice" or "GEP" is a term applied to engineering and technical activities to ensure that a company manufactures products of the required quality as expected by the rel...
"Good engineering practice" or "GEP" is a term applied to engineering and technical activities to ensure that a company manufactures products of the required quality as expected by the rel...
Good safety practice
Good safety practice (GSP) are those protocols dealing with safety.
Good safety practice (GSP) are those protocols dealing with safety.
GxP
GxP is a general term for Good Practice quality guidelines and regulations.
GxP is a general term for Good Practice quality guidelines and regulations.
Hoshin Kanri
Hoshin kanri -is a method devised to capture and cement strategic goals as well as flashes of insight about the future and develop the means to bring these into reality.
Hoshin kanri -is a method devised to capture and cement strategic goals as well as flashes of insight about the future and develop the means to bring these into reality.
If Japan Can... Why Can't We?
If Japan can... Why can't we? was an American television episode broadcast by NBC News as part of the television show "NBC White Paper" on June 24th, 1980, credited with beginning the Qualit...
If Japan can... Why can't we? was an American television episode broadcast by NBC News as part of the television show "NBC White Paper" on June 24th, 1980, credited with beginning the Qualit...
Independent test organization
An independent test organization is an organization, person, or company that tests products, materials, software, etc.
An independent test organization is an organization, person, or company that tests products, materials, software, etc.
International Automotive Task Force
The International Automotive Task Force (IATF) is a group of automotive manufacturers which aims at providing improved quality products to automotive customers worldwide.
The International Automotive Task Force (IATF) is a group of automotive manufacturers which aims at providing improved quality products to automotive customers worldwide.
ISO 14000
The ISO 14000 environmental management standards exist to help organizations (a) minimize how their operations (processes etc.) negatively affect the environment (i.e.
The ISO 14000 environmental management standards exist to help organizations (a) minimize how their operations (processes etc.) negatively affect the environment (i.e.
ISO 9000
The ISO 9000 family of standards are related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders.
The ISO 9000 family of standards are related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders.
ISO/TS 16949
The ISO/TS16949 is an ISO technical specification aiming to the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reductio...
The ISO/TS16949 is an ISO technical specification aiming to the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reductio...
Kaoru Ishikawa
Kaoru Ishikawa was a Japanese university professor and influential quality management innovator best known in North America for the Ishikawa or cause and effect diagram that is used in the analy...
Kaoru Ishikawa was a Japanese university professor and influential quality management innovator best known in North America for the Ishikawa or cause and effect diagram that is used in the analy...
Lean Integration
Lean Integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice.
Lean Integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice.
Lean integration
Lean integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice.
Lean integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice.
Lemon (automobile)
A lemon is a car, often new, that is found to be defective only after it has been bought.
A lemon is a car, often new, that is found to be defective only after it has been bought.
Malcolm Baldrige National Quality Award
The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence.
The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence.
Market Driven Quality
Market Driven Quality (MDQ) is a term currently espoused by Donna Prestwood and Paul Schumann, but which has been around since the early 1980s.
Market Driven Quality (MDQ) is a term currently espoused by Donna Prestwood and Paul Schumann, but which has been around since the early 1980s.
Mps.br
MPS.BR (Brazilian Improvement Software Process or Melhoria de Processos do Software Brasileiro in Portuguese) is at same time a program for software development improvement in Brazil (MPS.BR...
MPS.BR (Brazilian Improvement Software Process or Melhoria de Processos do Software Brasileiro in Portuguese) is at same time a program for software development improvement in Brazil (MPS.BR...
National Institute of Metrology Standardization and Industrial Quality
The National Institute of Metrology, Standardization and Industrial Quality (INMETRO) is a Brazilian federal autarchy, linked to MDIC, the Ministry of Development, Industry and Foreign Commerce.
The National Institute of Metrology, Standardization and Industrial Quality (INMETRO) is a Brazilian federal autarchy, linked to MDIC, the Ministry of Development, Industry and Foreign Commerce.
NTA Inc
NTA Inc is a nationally recognized testing laboratory and third party certification agency headquartered in Nappanee, Indiana, USA.
NTA Inc is a nationally recognized testing laboratory and third party certification agency headquartered in Nappanee, Indiana, USA.
Omnex
Omnex Inc. is an international organization that provides quality consulting, training and software services.
Omnex Inc. is an international organization that provides quality consulting, training and software services.
Optimal design
Optimal designs are a class of experimental designs that are optimal with respect to some statistical criterion.
Optimal designs are a class of experimental designs that are optimal with respect to some statistical criterion.
OptiY
OptiY is a design environment providing modern optimization strategies and state of the art probabilistic algorithms for uncertainty, reliability, robustness, sensitivity analysis, data-mining a...
OptiY is a design environment providing modern optimization strategies and state of the art probabilistic algorithms for uncertainty, reliability, robustness, sensitivity analysis, data-mining a...
Paper launch
A paper launch is the situation in which a product is compared or tested against other products, despite the fact that it is not available to the public at the time.
A paper launch is the situation in which a product is compared or tested against other products, despite the fact that it is not available to the public at the time.
Pareto analysis
Pareto analysis is a statistical technique in decision making that is used for selection of a limited number of tasks that produce significant overall effect.
Pareto analysis is a statistical technique in decision making that is used for selection of a limited number of tasks that produce significant overall effect.
Pareto chart
A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative...
A Pareto chart, named after Vilfredo Pareto, is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative...
PDCA
PDCA is an iterative four-step management method used in business for the control and continuous improvement of processes and products.
PDCA is an iterative four-step management method used in business for the control and continuous improvement of processes and products.
Personnel Support Programs
Personnel Support Programs (PSP) provides morale and welfare services for Canadian Forces (CF) men and women, and their families.
Personnel Support Programs (PSP) provides morale and welfare services for Canadian Forces (CF) men and women, and their families.
Preventive action
A preventive action is a change implemented to address a weakness in a management system that is not yet responsible for causing nonconforming product or service.
A preventive action is a change implemented to address a weakness in a management system that is not yet responsible for causing nonconforming product or service.
Primary/secondary quality distinction
The primary/secondary quality distinction is a conceptual distinction in epistemology and metaphysics, concerning the nature of reality.
The primary/secondary quality distinction is a conceptual distinction in epistemology and metaphysics, concerning the nature of reality.
Probabilistic design
Probabilistic design is a discipline within engineering design.
Probabilistic design is a discipline within engineering design.
Process architecture
Process architecture is the structural design of general process systems and applies to fields such as computers (software, hardware, networks, etc.), business processes (enterprise architecture...
Process architecture is the structural design of general process systems and applies to fields such as computers (software, hardware, networks, etc.), business processes (enterprise architecture...
Process capability
A process is a unique combination of tools, materials, methods, and people engaged in producing a measurable output; for example a manufacturing line for machine parts.
A process is a unique combination of tools, materials, methods, and people engaged in producing a measurable output; for example a manufacturing line for machine parts.
Process improvement
In organizational development, process improvement is a series of actions taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new...
In organizational development, process improvement is a series of actions taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new...
Product certification
Product certification or product qualification is the process of certifying that a certain product has passed performance tests and quality assurance tests, and meets qualification criter...
Product certification or product qualification is the process of certifying that a certain product has passed performance tests and quality assurance tests, and meets qualification criter...
Production Part Approval Process
Production Part Approval Process is used in the automotive supply chain to establish confidence in component suppliers and their production processes, by demonstrating that: "....all customer e...
Production Part Approval Process is used in the automotive supply chain to establish confidence in component suppliers and their production processes, by demonstrating that: "....all customer e...
Production part approval process
Production part approval process (PPAP) is used in the automotive supply chain to establish confidence in component suppliers and their production processes, by demonstrating that: "....a...
Production part approval process (PPAP) is used in the automotive supply chain to establish confidence in component suppliers and their production processes, by demonstrating that: "....a...
Property (philosophy)
In mathematics, logic, and modern philosophy a property is an attribute of an object; a red object is said to have the property of redness.
In mathematics, logic, and modern philosophy a property is an attribute of an object; a red object is said to have the property of redness.
Qualia
Qualia ( or ), singular "quale", from a Latin word meaning for "what sort" or "what kind," is a term used in philosophy to refer to subjective conscious experiences as 'raw feels'.
Qualia ( or ), singular "quale", from a Latin word meaning for "what sort" or "what kind," is a term used in philosophy to refer to subjective conscious experiences as 'raw feels'.
Qualimetry
Qualimetry - a scientific theory of the quantitative determination of quality developed in the former USSR by G.G.Azgaldov and currently used in development of Russian standards, psychology etc.
Qualimetry - a scientific theory of the quantitative determination of quality developed in the former USSR by G.G.Azgaldov and currently used in development of Russian standards, psychology etc.
Quality (business)
Quality in business, engineering and manufacturing has a pragmatic interpretation as the non-inferiority or superiority of something.
Quality in business, engineering and manufacturing has a pragmatic interpretation as the non-inferiority or superiority of something.
Quality (philosophy)
A quality is an attribute or a property.
A quality is an attribute or a property.
Quality audit
Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team.
Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team.
Quality by Design
Quality by Design (QbD) is a concept first outlined by well-known quality expert Joseph M. Juran in various publications, most notably Juran on Quality by Design.
Quality by Design (QbD) is a concept first outlined by well-known quality expert Joseph M. Juran in various publications, most notably Juran on Quality by Design.
Quality Engineering (journal)
Quality Engineering is a quarterly academic journal focusing on quality control and quality assurance management through use of physical technology, standards information, and statistical tools.
Quality Engineering is a quarterly academic journal focusing on quality control and quality assurance management through use of physical technology, standards information, and statistical tools.
Quality function deployment
Quality function deployment is a “method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsy...
Quality function deployment is a “method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsy...
Quality infrastructure
Quality infrastructure relates to all fields of metrology, standardization and testing, of quality management and conformity assessment, including certification and accreditation.
Quality infrastructure relates to all fields of metrology, standardization and testing, of quality management and conformity assessment, including certification and accreditation.
Quality of life
The term quality of life is used to evaluate the general well-being of individuals and societies.
The term quality of life is used to evaluate the general well-being of individuals and societies.
Quality of working life
Quality of Working Life is a term that had been used to describe the broader job-related experience an individual has.
Quality of Working Life is a term that had been used to describe the broader job-related experience an individual has.
Quality-of-life index
The Economist Intelligence Unit’s quality-of-life index is based on a unique methodology that links the results of subjective life-satisfaction surveys to the objective determinants of quality o...
The Economist Intelligence Unit’s quality-of-life index is based on a unique methodology that links the results of subjective life-satisfaction surveys to the objective determinants of quality o...
Quality-of-life Index
The Economist Intelligence Unit’s quality-of-life index is based on a unique method that links the results of subjective life-satisfaction surveys to the objective determinants of quality of lif...
The Economist Intelligence Unit’s quality-of-life index is based on a unique method that links the results of subjective life-satisfaction surveys to the objective determinants of quality of lif...
Remedial action
A remedial action is a change made to a nonconforming product or service to address the deficiency.
A remedial action is a change made to a nonconforming product or service to address the deficiency.
Response surface methodology
In statistics, response surface methodology explores the relationships between several explanatory variables and one or more response variables.
In statistics, response surface methodology explores the relationships between several explanatory variables and one or more response variables.
Ringtest
A ringtest is part of an external quality assurance programme for a measuring method.
A ringtest is part of an external quality assurance programme for a measuring method.
Robustification
Robustification is a form of optimisation whereby a system is made less sensitive to the effects of random variability, or noise, that is present in that system’s input variables and parameters.
Robustification is a form of optimisation whereby a system is made less sensitive to the effects of random variability, or noise, that is present in that system’s input variables and parameters.
Root cause
A root cause is an initiating cause of a causal chain which leads to an outcome or effect of interest.
A root cause is an initiating cause of a causal chain which leads to an outcome or effect of interest.
Root cause analysis
Root cause analysis is a class of problem solving methods aimed at identifying the root causes of problems or events.
Root cause analysis is a class of problem solving methods aimed at identifying the root causes of problems or events.
Secure Stations Scheme
The Secure Stations Scheme is an accreditation scheme operated in the United Kingdom by the Department for Transport.
The Secure Stations Scheme is an accreditation scheme operated in the United Kingdom by the Department for Transport.
Self-Perceived Quality of Life Scale
Self-Perceived Quality of Life Scale is a psychological assessment instrument which is based on a comprehensive theory of the Self-Perceived Quality of Life (SPQL) and provides a multi-faceted ...
Self-Perceived Quality of Life Scale is a psychological assessment instrument which is based on a comprehensive theory of the Self-Perceived Quality of Life (SPQL) and provides a multi-faceted ...
Self-perceived quality-of-life scale
Self-perceived quality-of-life scale is a psychological assessment instrument which is based on a comprehensive theory of the Self-Perceived Quality of Life and provides a multi-faceted measure...
Self-perceived quality-of-life scale is a psychological assessment instrument which is based on a comprehensive theory of the Self-Perceived Quality of Life and provides a multi-faceted measure...
Seven Management and Planning Tools
The Seven new Management and Planning Tools have their roots in Operations Research work done after World War II and the Japanese Total Quality Control (TQC) research.
The Seven new Management and Planning Tools have their roots in Operations Research work done after World War II and the Japanese Total Quality Control (TQC) research.
Shigeo Shingo
Shigeo Shingo, born in Saga City, Japan, was a Japanese industrial engineer who distinguished himself as one of the world’s leading experts on manufacturing practices and the Toyota Production S...
Shigeo Shingo, born in Saga City, Japan, was a Japanese industrial engineer who distinguished himself as one of the world’s leading experts on manufacturing practices and the Toyota Production S...
Society for Software Quality
The Society for Software Quality or SSQ is a non-profit, professional organization founded to promote quality as a universal goal for software.
The Society for Software Quality or SSQ is a non-profit, professional organization founded to promote quality as a universal goal for software.
Software Engineering Process Group
A Software Engineering Process Group (SEPG) is an organization's focal point for software process improvement activities.
A Software Engineering Process Group (SEPG) is an organization's focal point for software process improvement activities.
Software quality assurance
Software quality assurance consists of a means of monitoring the software engineering processes and methods used to ensure quality.
Software quality assurance consists of a means of monitoring the software engineering processes and methods used to ensure quality.
Spaghetti chart
A spaghetti chart is a graphical aid used in lean manufacturing activities.
A spaghetti chart is a graphical aid used in lean manufacturing activities.
Specification (technical standard)
A specification is an explicit set of requirements to be satisfied by a material, product, or service.
A specification is an explicit set of requirements to be satisfied by a material, product, or service.
Sportsmark
Sportsmark is Sport England's accreditation scheme for secondary schools.
Sportsmark is Sport England's accreditation scheme for secondary schools.
Statistical interference
When two probability distributions overlap, statistical interference exists.
When two probability distributions overlap, statistical interference exists.
Statistical process control
Statistical process control is a method of quality control which uses statistical methods.
Statistical process control is a method of quality control which uses statistical methods.
Taguchi methods
Taguchi methods are statistical methods developed by Genichi Taguchi to improve the quality of manufactured goods, and more recently also applied to engineering, biotechnology, marketing and adv...
Taguchi methods are statistical methods developed by Genichi Taguchi to improve the quality of manufactured goods, and more recently also applied to engineering, biotechnology, marketing and adv...
Test and learn
Test and Learn is a set of practices followed by retailers, banks and other consumer-focused companies to test ideas in a small number of locations or customers to predict impact.
Test and Learn is a set of practices followed by retailers, banks and other consumer-focused companies to test ideas in a small number of locations or customers to predict impact.
Test call generator
Test call generators are revenue assurance solutions that replicate events on a telecoms network to identify potential revenue leakage and to help achieve regulatory compliance.
Test call generators are revenue assurance solutions that replicate events on a telecoms network to identify potential revenue leakage and to help achieve regulatory compliance.
The Partnership for Excellence
The Partnership for Excellence is a nonprofit organization that administers a state-level award program for performance excellence in Ohio, Indiana, and West Virginia.
The Partnership for Excellence is a nonprofit organization that administers a state-level award program for performance excellence in Ohio, Indiana, and West Virginia.
The Toyota Way
The Toyota Way is a set of principles and behaviors that underlie the Toyota Motor Corporation's managerial approach and production system.
The Toyota Way is a set of principles and behaviors that underlie the Toyota Motor Corporation's managerial approach and production system.
Training Within Industry
The Training Within Industry (TWI) service was created by the United States Department of War, running from 1940 to 1945 within the War Manpower Commission.
The Training Within Industry (TWI) service was created by the United States Department of War, running from 1940 to 1945 within the War Manpower Commission.
Validation (drug manufacture)
Validation in the pharmaceutical and medical device industry is defined as the documented act of demonstrating that a procedure, process, and activity will consistently lead to the expected results.
Validation in the pharmaceutical and medical device industry is defined as the documented act of demonstrating that a procedure, process, and activity will consistently lead to the expected results.
Walter A. Shewhart
Walter Andrew Shewhart (pronounced like "shoe-heart", March 18, 1891 - March 11, 1967) was an American physicist, engineer and statistician, sometimes known as the father of statistical qualit...
Walter Andrew Shewhart (pronounced like "shoe-heart", March 18, 1891 - March 11, 1967) was an American physicist, engineer and statistician, sometimes known as the father of statistical qualit...
Workmanship
Workmanship refers to the quality of the work of an artisan or craftsman.
Workmanship refers to the quality of the work of an artisan or craftsman.
Yoji Akao
Yoji Akao is a Japanese planning specialist recognized as the developer of Hoshin Kanri.
Yoji Akao is a Japanese planning specialist recognized as the developer of Hoshin Kanri.
Zero Defects
"Zero Defects" is one of the postulates from "Philip Crosby's "Absolutes of Quality Management".
"Zero Defects" is one of the postulates from "Philip Crosby's "Absolutes of Quality Management".