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  1. The Office of Consumer Affairs and Business Regulation, led by Undersecretary Layla R. D'Emilia, oversees the state's Lemon Laws and Lemon Law Arbitration, Data Breach reporting, Home Improvement Contractor Programs, and the state's Do Not Call Registry.We assist Massachusetts consumers, home improvement contractors, people seeking help with a recently purchased car, and businesses seeking ...
    • Home Improvement Contractor Registration and Renewal

      Information and resources on registering as a home improvement contractor. All contractors, partnerships, and corporations that solicit, bid on, or perform residential contracting as a contractor or subcontractor on an existing one to four unit owner occupied residential property in Massachusetts must be registered as a Home Improvement Contractor (HIC).

    • Division of Standards

      The Division of Standards enforces accuracy requirements and other standards relating to weighing and measuring devices and their use in the sale of food, fuels and other products. DOS regulates the sale of gasoline and sets standards for lubricating oils and antifreeze, including the inspection of all fuel dispensing equipment for required markings pertaining to grade and brand. The Division ...

    • Division of Banks

      The DOB supervises nearly 140 state-chartered banks and credit unions and over 14,500 non-depository licensees doing business in Massachusetts. The supervision of these entities allow us to implement and enforce consumer protection laws while providing consumers the information needed to make informed financial decisions.

    • Consumer Rights and Resources

      If you need assistance, please contact the Office of Consumer Affairs and Business Regulation. Please limit your input to 500 characters. Please remove any contact information or personal data from your feedback.

    • Renting in Massachusetts

      Renting is a great alternative to owning your own home. But renters and landlords have certain obligations. Learn about the rights and responsibilities of both parties, as well as the renting process in Massachusetts in the links below.

    • Lemon Laws

      The Lemon Laws protect you if you buy a vehicle in Massachusetts that has serious defects. ... Official websites use .mass.gov. A .mass.gov website belongs to an official government organization in Massachusetts. Secure websites use HTTPS certificate. A lock icon ... search in Office of Consumer Affairs and Business Regulation; search in ...

  2. Jan 7, 2025Any mail for the Office of Consumer Affairs and Business Regulation, including HIC and Lemon Law Programs, should now be sent to: Office of Consumer Affairs and Business Regulation 1 Federal Street, Suite 720 Boston MA 02110-2012. Call our consumer hotline: (617) 973-8787 (888) 283-3757 (toll-free) Monday-Friday, 9 AM-4:30 PM. Contractors:
  3. The FTC's Bureau of Consumer Protection stops unfair, ... Regional Offices; The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and ...
  4. The Consumer and Governmental Affairs Bureau develops and implements the FCC's consumer policies and serves as the agency's connection to the American consumer. Our mission includes disability rights, consumer education, and outreach to state, local and Tribal governments. Learn more about our work. Alejandro Roark, Bureau Chief @AlejandroRoark
  5. consumerfed.org

    The Consumer Federation of America has associate members from state and local government consumer protection agencies across the United States. CFA provides them with briefings on current issues, alerts about the latest scams, information about resources for internal training and consumer education, and opportunities to share information.
  6. fns.usda.gov

    A .gov website belongs to an official government organization in the United States. Secure .gov websites use HTTPS A lock ... Public Affairs Director: 609-259-5149: Regional Civil Rights Officer: 609-259-5061: Disaster Assistance Coordinator: ... Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont, Virgin Islands:
  7. If you just need information or would like to better understand a consumer issue, you should review the information on our website or call our Consumer Hotline at (617) 727-8400. If you are looking for complaint information about a particular business, you should review the Consumer Complaint Information online.
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